Counterfeit Product Policy

JoJoBags, as a professional cross-border purchasing and international forwarding service platform, always prioritizes user shopping safety and rights protection. We firmly oppose any behavior that infringes on intellectual property rights and strictly prohibit counterfeit and inferior products from appearing on our platform. We respect intellectual property rights, and publishing products that infringe on intellectual property rights (such as counterfeit goods) is a serious violation of JoJoBags's policies.

1. What are counterfeit goods?

Counterfeit goods refer to products that are manufactured, copied, or imitated without authorization from the brand owner, replicating the appearance, trademarks, packaging, and other characteristics of genuine products with the intent to mislead consumers into believing they are authentic products. This typically includes using brand names, logos, or other intellectual property without the consent of the trademark owner.

2. JoJoBags's measures to prevent counterfeit goods

JoJoBags supports searching for and displaying products from various e-commerce platforms for users. JoJoBags itself does not directly sell products but only provides transportation and customer service for purchases from these other platforms. Therefore, we cannot directly control the authenticity of products sold by third-party sellers, nor can we penalize third-party website sellers who publish counterfeit goods. However, we will do our best to filter out products suspected of selling counterfeit goods on these websites and take the following measures to reduce risks:

Keyword filtering: Block search keywords that clearly involve counterfeit infringement.

Manual review: Conduct manual investigation and removal of suspicious products.

Despite JoJoBags's efforts, users may still occasionally encounter products suspected of being counterfeit. In such cases, customers should stop purchasing the product and report it to the customer service department.

The following situations may constitute infringement of intellectual property rights:

1. Products using trademarks or brand identifiers without authorization from the rights holder;

2. Products that make subtle modifications to trademarks or identifiers, making them difficult to distinguish from genuine products;

3. Products that intentionally conceal or visually alter trademarks or identifiers to deceive;

4. Products that deliberately misspell well-known brand names;

5. Products that label brands or trademarks in product details, even if the actual product does not bear such identifiers.

If you receive a product that you suspect may be counterfeit, we recommend that you report the product to the customer service department; if you are a rights holder and have concerns about your intellectual property, please contact the customer service department. Contact email: support@JoJoBags.com

3. Disclaimer

1. Third-party responsibility

As a purchasing service platform, JoJoBags is not responsible for the quality, authenticity, or legality of products sold by third-party sellers. However, we commit to actively assisting in communication and resolution when users encounter problems.

2. User responsibility

Users need to confirm that the purchased products comply with the laws and regulations of the destination country. JoJoBags will not bear any responsibility for losses caused by product infringement or violations (such as customs seizures, legal disputes, etc.).

JoJoBags will continue to optimize anti-counterfeiting mechanisms and work with users to create a more secure cross-border shopping experience.