Terms of Service

Learn about JoJoBags's terms of service and user agreement.

Terms of Service

  1. Confirmation and Acceptance

All services provided by JoJoBags (operated by 西安地鼠电子商务有限公司) are subject to these Terms of Service. By registering or using our services, users acknowledge and agree to comply with all terms herein.

  1. Scope of Services JoJoBags provides cross-border shopping agent services, including product sourcing, warehousing, quality inspection, international shipping, and after-sales support. Users must provide accurate, complete, and valid information. If information is false, outdated, or invalid, JoJoBags may suspend or terminate services.

  2. User Information Protection Respecting user privacy is a core principle of JoJoBags. We do not disclose, sell, or share users’ personal information without legal requirement or explicit consent.

  3. Modification and Termination JoJoBags reserves the right to modify or suspend services at any time without prior notice and without liability to users or third parties.

  4. Account and Password Security Users are responsible for maintaining the confidentiality of their accounts and passwords. Any consequences arising from unauthorized use shall be borne by the user. In case of suspected password leakage, users should promptly update credentials or contact customer service.

  5. User Conduct Users must comply with applicable laws and platform rules. It is strictly prohibited to:

Post illegal or inappropriate content; Engage in unlawful activities; Disrupt platform services; Violate any site regulations. JoJoBags reserves the right to remove prohibited content and report to relevant authorities.

  1. Limitation of Liability JoJoBags is not responsible for losses caused by user violations, third-party actions, or force majeure events. The platform reserves the right to seek damages if its reputation is harmed.

  2. Disclaimer Users agree to assume full responsibility for risks when using our services. JoJoBags makes no explicit or implied guarantees regarding accuracy, applicability, or reliability of services.

  3. Content and Storage JoJoBags reserves the right to determine violations of its service terms and to delete content or suspend accounts. All website content is protected by copyright. Unauthorized reproduction is prohibited.

  4. Exclusion and Limitation Clauses Product descriptions may differ from actual items due to lighting, equipment, or display differences, especially in color. In cases of out-of-stock, price changes, shipping delays, or force majeure, JoJoBags will communicate with users but is not liable for resulting losses. After-sales issues (missing, damaged, or defective items) must be reported within 72 hours of delivery; overdue requests will not be accepted. Failed delivery due to user error is not the responsibility of JoJoBags. Agreements made directly between users and third-party sellers are not recognized; only JoJoBags official offers apply.

Prohibited items include counterfeit goods, prescription drugs, tobacco, lottery tickets, pornography, drug-related products, firearms, ammunition, controlled knives, explosives, etc. JoJoBags may update the prohibited list at any time and reserves final interpretation rights.

  1. Governing Law These Terms of Service, along with related agreements, are governed by and interpreted under the laws of the United States.